For Families

Visitation Policy

We believe loved ones are important to the healing process. While we have adjusted our visitation policy due to COVID-19, we understand that patients need the support of their friends and family. Please call us for the latest visitation schedule at (704) 863-8300.

Visiting Information

Visiting Hours:
Monday – Friday: 8am – 5pm
Saturday: 9am – 6pm
Sunday: 10am – 6pm

Carolinas ContinueCARE Hospital at University
8800 N. Tryon St., 4th Floor
Charlotte, NC 28262
(704) 863-8300

Patient and Family Resources

Quality of Care Concerns

You may contact the Administration of ContinueCARE Hospital at any time if you have questions, concerns, or complaints by calling (704) 863-8310. Since our organization uses the Center for Improvement in Healthcare Quality (CIHQ) accreditation for deemed-status, you, or your surrogate decision-maker, also have the the right to file a complaint regarding any quality of care concern or safety issue, directly to CIHQ. Click the Learn More button below or submit by mail to:

Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer

Phone: 512-661-2813
Fax: 805-934-8588

Community Information

We take great pride in serving the Charlotte community. The Charlotte, North Carolina region is composed of 16 counties, including four counties in South Carolina, with the city of Charlotte serving as the hub.

Admission Information

Our facility is licensed under Medicare as long-term acute care hospitals, providing care for critically ill and medically complex patients who require a longer acute care stay than a traditional hospital. There are several criteria patients must meet for admission eligibility.


Financial Assistance

We offer financial assistance to patients who have an economic need and meet the qualifications of our financial assistance policy.

Pricing Transparency

We understand that pricing and billing for healthcare services can be confusing, so we provide our standard price lists to help families better anticipate and understand their financial responsibilities.

Frequently Asked Questions

Choosing an LTACH

The ContinueCARE Difference

Carolinas ContinueCARE Hospital at University offers several unique benefits for patients and family members:

  • We provide care with an interdisciplinary approach 
  • Our teamof specialists works together for optimal patient outcomes
  • Each patient has an individualized care plan based on their needs and preferences
  • We encourage family and/or caregiver participation and keep loved ones informed every step of the way

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